Terms and Conditions

All our Products made by us are subject to the following Terms and Conditions.

Ingredients

All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform us prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.

All products are made to be eaten on the day of the celebration and any leftovers eaten within 2 days.

Quotations

All Quotations are valid for 5 days from the date of issue, during which time we will hold the required date. If a deposit or payment is not received within 5 days then the order will be cancelled and the date will be released.

Deposits and Payments

For orders over £50 a 50% non-refundable deposit is required to confirm the order. The remaining payment is required 24 hours before the agreed collection date. For orders under £50 the complete payment must be made to confirm the order.

All payments and deposits are to be made via bank transfer, details of which will be sent via email when the order is made.

Products can only be collected and leave the Premises once full payment has been made.

Collection

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.

Changes

We accommodate changes to your cake design where we can, however changes to your cake cannot be made within 72 hours of the agreed collection date.

Postponement

If, for any reason the event is required to be postponed, please contact us immediately. The new date proposed will be subject to availability.

Cancellations/refunds

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If the cancellation is up to 1 month in advance of your event date, you will receive a refund, minus the initial deposit and the cost of any supplies already purchased for your cake.

If the cancellation is less than 7 days prior to your event, there will be no refunds given.

Refunds will be paid within 30 days of cancellation.

Please note: Any non-refunded balance may be credited toward future purchases.